Sunday, May 16, 2010

Energy Australia Smart Meters Leading to Customer Criticism


Smart meters are increasingly being set up in newly built or any renovated homes all over Energy Australia's incumbent supply area.

The modern electricity smart meters allow for a retailer to implement 'time of use' charging. 'Time of use' charging isn't something new in NSW, the majority of consumers usually are charged a Peak, Off Peak and Shoulder fee by suppliers. Nevertheless the way of measuring and tracking is fairly crude.

The previous 'dumb' meter has a simple time switch to measure the consumers use across different periods during the day. The only way to read the meter, or change the time structure, is for an engineer to go out and re-configure it.

The modern smart meters permit the complete period of use to be configured remotely and for the meter to be read remotely. As a result even though the 'time of use' periods might be predetermined today, they might very easily be altered in the foreseeable future to more accurately reflect the costs received by suppliers to supply consumers with electricity.

The issue NSW consumers tend to be dealing with, could be the peak time period (highest prices) that Energy Australia are enforcing on these consumers is across the time of day whenever a they use, (particularly a family) is likely to be highest - typically 2pm to 8pm.

Consumers are generally less than happy about this as they think they're being struck with significant prices hikes, and some are. Energy Australia on the other hand suggest that 70% of consumers using smart meters will end up paying less for their electricity than those on a flat rate - demonstrating that bad news travels much faster than good.

Energy Australia has now permitted consumers to choose among a 'time of use' charging structure and also a 'flat rate' set of prices. This could be a good choice for Energy Australia - there's a clear need to get consumers onboard, after that improve the amount of information available about the benefits of smart meters.

The benefits being:

•Cheaper rates

•More accurate billing

•Improve energy efficiency

Very easy to say but a little trickier to deliver to buyers who are merely worried about affording their power expenses.

1 comment:

  1. Using the Energy Advice Line to change your business electricity or business gas supplier is free and simple, enabling you to search the market for the lowest prices at the click of a button. All you need to do to find the best rates for your commercial electricity is to enter your meter details online. We will compare commercial energy prices and find you the best deal from our comprehensive panel of suppliers. We star rate all of our suppliers terms and conditions against a defined criteria so that you compare the contract "small print" in an easy to understand bite sized format this way you will gain a good understanding what the supplier is offering and make a well informed decision. Having done all the legwork for you we ensure that you get the best prices, so that you can get on with running your company. Our panel is made up of large and small supply companies, and offers a wide range of choice. One of the best ways to save your company money is by shopping around for the best available prices before your fixed-term contract is due to expire. The energy regulator Ofgem has investigated the prices and has found that firms which use a reputable company like the Energy Advice Line to compare their commercial energy prices are more likely to have lower bills than those who stay with the same supplier year after year. There is no doubt that it literally pays to shop around and to stay in control of you company’s supply.
    Business Electricity Comparison

    ReplyDelete